The 6 C’s to Hire Staff or Recruit Key Volunteers
J.R. Briggs
November 30, 2017

If you were looking to hire a staff role or recruit a key volunteer at the church how would you know if they were the right fit? Is it discernment in prayer? Is it by their experience in ministry? Their skill set and personality? The confidence of a search committee or elder team? A spiritual gifts inventory and enneagram assessment? A feeling in your gut? A combination of the above? If you are looking to hire someone as well, it’s essential to always keep in mind aspects such as workplace diversity importance. Additionally, promptly addressing incidents of workplace discrimination can help boost employee satisfaction.

As I look back on my ministry experience, I realize that sometimes I hired or recruited the right person. They were a wonderful fit and they (and everyone around them) thrived. But I also remember that there are many other times where I made the wrong decision and completely blew it. The leader I thought would be a good fit turned out to be a disaster – and I should have seen it coming.

So, how do we go about in the discernment process? I’ve found a simple and easy to remember guide of 6 characteristics (all starting with C) – along with a guiding question for each – helps the process. Several of the C’s come from other spaces (some even the business world) but I do believe they can be helpful in the church as well.

[1] Character: This character always needs to be first on the list. The leader must be full of integrity and honesty and possess purity in all areas of life. We talk about the need to surround ourselves with F.A.T. leaders – those who are faithful, available and teachable. Great leaders may possess the other 5 C’s below, but if they are not full of integrity and character, don’t consider having them join the team!

Question: Could I completely trust my children with this person?

(2) Competency: Certainly, God can use anyone with any skill set. This is not suggesting a corporate headhunter mentality in the church. People’s value as a child of God is not measured in their productivity or effectiveness. This is simply to make sure that they are the right fit – that their capability and proficiency matches the responsibilities of the job. I’ve seen too many wonderful people hired or put into key roles where they are just not capable of fulfilling the tasks that have been asked of them.

Question: Is this person capable of doing what we are asking them to do in this particular role (i.e. is this the right fit, based on their proficiency and skill set)?

(3) Chemistry: So much of ministry is relationships. Chemistry with those you serve alongside of is important. It doesn’t mean we have to be best friends with everyone we work with. But it is important for us to consider chemistry, both on a personal and an organizational perspective. On a personal side, is there relational and emotional intelligence and spiritual maturity exhibited in their life? Are they kind and caring, do they work hard and yet have a good sense of humor? Do I enjoy working and serving alongside this person and can we be both honest and honoring to one another in these roles? On an organizational side, is this person passionate about the mission of what we are doing here in our church – or are they simply looking to serve with friends or looking for any opportunity to lead?

Question: Is this person someone that could sharpen me and I could sharpen him or her, while also bringing out the best in him or her? And, is there a passion for and a clear alignment with the mission of our church?

(4) Consistency: Trust is built through consistency.  A leader must be responsible with big things (finances, people’s stories, relationships, etc) as well as small things (follow-through, showing up on time and when they say they will do something). Therefore, a leader must be full of trustworthiness and dependability.

Question: Have they exhibited consistency in all areas of their life and show themselves to be responsible? Can I trust them to do what they say they are going to do?

(5) Capacity: This C is related to Competency, but slightly different. This is not entirely about skill level; this also involves how much confidence people will be and how much trust they will put in the leader they are choosing to follow. Is there capacity growing or is there an evident ceiling? Those with high capacity have a tenacity to get their hands dirty and “figure it out.” They don’t give up easily. They trust, they persevere, they don’t give up and they push through when things are difficult – and others seem to notice.

Question: how confident will people be in following this person’s leadership, especially into new and uncertain areas?

(6) Calling: This is another significant C. In the secular world, you may be able to possess the first 5 C’s and be good at your job. But in the kingdom, we believe that the Spirit calls us into specific callings of vocation, especially in ministry. Calling is much more sacred and significant than a job or a fun ministry leadership role. Leaders with calling know that God have a confidence that God has brought things together in such a way that they can’t not respond to what He is asking of us.

Question: is this a simply a “good idea” or a true sense of being called to this position?

Certainly, discernment is important. These are not intended to be a formula or an equation; they are intended to be a form use with intention. Understand your context, your people and God’s specific call on your life as you use this tool. But next time you are recruiting or hiring for a key ministry position, utilize the tool of the 6 C’s and see if it is a helpful part of the discernment process.

By Bob Hyatt • October 7, 2026
“When God works in us nothing is useless, and nothing is spared.” - Jeannine Brown, Carla Dahl and Wendy Corbin Reuschling, Becoming Whole and Holy “There is no circumstance, no trouble, no testing, that can ever touch me until, first of all, it has gone past God and past Christ, right through to me. If it has come that far, it has come with great purpose, which I may not understand at the moment.” - Alan Redpath Here's something I've noticed about people as they get older: they tend to go one of two ways. They either get sweeter with age or they get crankier. They grow wiser and more like Jesus, or they grow bitter and more like the worst version of themselves. That's because life is formation. Everything we do and everything we go through shapes us one way or the other, mostly depending on how we respond to what happens to us, whether it's extraordinary or completely ordinary. Ministry works the same way. I've watched leaders come out of nearly identical trials in completely different shape. Some come out stronger. Others come out deeply wounded, discouraged, and ready to quit. The difference usually comes down to where they see God in the middle of the struggle, absent or present, and what questions they ask about it. Some ask, "God, why is this happening to me?" Others ask, "God, what could you want to form in me through this?" Both views of God will shape us, and so will both questions. They just shape us in very different directions. In my experience, the most common sin in church leadership is an obsession with numbers and results, paired with neglect of our own souls. On top of that, we rarely stop to notice how those numbers and results, and how ministry itself, are shaping us. So here's my suggestion: stop working so hard to develop your ministry and start noticing that your ministry is developing you. How you handle the realities of church leadership will determine not only what your church becomes but what you become. Leadership and ministry will form you. The only question is: into what? One tool God uses: the fishbowl Some people hesitate to become a pastor because it opens them up to scrutiny, and now and then to outright criticism. When I was a young leader, I hated the "fishbowl effect" of ministry. Everyone was watching me, and my mistakes seemed to count for a lot more than anyone else's. It felt deeply unfair that flaws that wouldn't even register at most people's jobs could cost me my job, my reputation, and my community. Never mind that maybe it bothered me so much because I had such a generous supply of those flaws. After years of living under the steady gaze of critics and cranks, I see the fishbowl differently. These days I actually welcome it. Richard Baxter, a Puritan pastor in the 1600s, put it this way: “While you are as lights set upon a hill, think not to lie hid... do your work as those that remember that the world looks on them... ready to make the worst of all... and to make faults where they cannot find them.”[1] Baxter understood that anyone who calls others to live like Jesus is going to get called out when they don't. His advice? Live like the world is watching, because it is. Some people in your life are ready to yell "Hypocrite!" at the first opportunity, to point out failings they share themselves, and, as Baxter says, even to invent faults when they can't find real ones. And Baxter's fishbowl had a few neighbors peering over the fence. Ours has a livestream, a comment section, and someone screenshotting the announcements. But Baxter goes further. He says we should be glad about it: “As you take yourselves for the lights of the churches, you may expect that men's eyes will be upon you. If other men may sin without observation, so cannot you. And you should thankfully consider how great a mercy this is, that you have so many eyes to watch over you, and so many ready to tell you of your faults; and thus have greater helps than others, at least for restraining you from sin. Though they may do it with a malicious mind, yet you have the advantage of it.” As a Pastor, you have more eyes on you and more people paying attention to how you live. That means you have more help than most in living well and avoiding sin. What some people mean for evil, God means for your good (Genesis 50:20). What looks like a downside of ministry turns out to be a path to maturity, to formation. In practical terms, living your life in front of others pushes you to do what you already know you should do. And it often keeps you out of things you might slide into if nobody were watching. One important caveat: embracing accountability isn't the same as tolerating abuse. Healthy scrutiny sharpens you. A congregant who attacks your spouse or treats your kids like church property is a different problem, and it calls for boundaries, not gratitude. Let's be clear, though: the fishbowl isn't enough on its own. What we're really after is internal: character, a changed heart. But knowing we're living out loud in front of a watching church and a watching world gives us structure, and that structure can help us build the habits and rhythms of holiness we want. As we try to let the heart and character of Christ take deeper root in us, we have the advantage of lots of eyes around us "encouraging" us to stay on the straight and narrow. My sense is that people who embrace this find that, over time, what starts on the outside moves more and more to the inside. Slowly, the choices we make because others are watching become, through habit, real character. Because I know people are watching, I think twice about what I say in public, what I scroll past on my phone, and how I talk to my kids at church or out on the sidewalk in front of the neighbors. More and more, those choices, first made because of an audience, become part of who I am. That's especially true when I treat those moments as kairos [2] moments: times when God breaks in and uses my awareness of a watching world to show me the character He wants to form in me and the choices He'd like me to make. But what if we don't embrace it? What about those who get shipwrecked by moral failure, character flaws, and private sins gone public? People who resent the fishbowl of ministry and the Christian life often end up living one way in public and another in private. It's as if their anger at being scrutinized pushes them into a divided life: they'll play by the rules in public but insist on their own rules in private. Frustrated with the audience around them, so eager to find fault, they forget the true Audience they live before. And as we've all seen from too many spectacular crash-and-burns, the fallout is often devastating. Families, churches, and the reputation of the whole Church take serious damage. Pastors, recognize that your formation is happening, one way or another… and make peace with the fishbowl. It's going to be there whether you like it or not. If you embrace it, you may find it spurring you on toward love and good deeds (Hebrews 10:24) and keeping you clear of the sins that have taken down so many in ministry before you. “You should thankfully consider how great a mercy this is, that you have so many eyes to watch over you.” Let the Holy Spirit use your public life, and every eye watching it, to shape and form you. The fishbowl and the formation of a life in ministry are coming either way. Let them help answer the question: into what? To further explore your own formation through ministry, join us at the Multiply Summit with special guest Rich Villodas this coming February in the Washington, D.C. area! Adapted from Eldership and the Mission of God by Bob Hyatt and J.R. Briggs. [1] Richard Baxter, The Reformed Pastor, London, 1657, p. 21. [2] Kairos is one of the Greek words for time, but it's different from chronos. Chronos is linear, calendar time. Kairos refers to significant moments full of possibility. Here, it means those times when God steps into chronos.
By Bob Hyatt • April 13, 2026
Here's a message from Ecclesia Pastor Aaron Graham